How Does Conduit Support its Users?
We are committed to providing you with comprehensive support to ensure you get the most out of Conduit. Here’s how we will support you:
Standard Support Hours
- Availability: Our standard support hours are Monday to Friday, 9 AM to 5 PM EST. During these hours, you can reach out to us for immediate assistance.
Contacting Us
- Phone Support: You can call us during our support hours for direct help from our team.
- Live Chat: Initiate a live chat within the Conduit app during support hours to get quick answers and real-time assistance from our support representatives.
- Email Support: You can email us at support@conduitcapture.com for assistance. We will respond to your queries as soon as possible.
Support Tickets
- Create Support Tickets: You can create support tickets at any time within the Conduit app. Our team will respond to your tickets as soon as possible, ensuring that your issues are addressed promptly.
In-Person Support
- Event Support: For some large events, we will have an in-person presence to provide on-the-spot assistance and ensure everything runs smoothly.
We are dedicated to ensuring your success with Conduit and are here to support you every step of the way. If you have any questions or need assistance, please don’t hesitate to reach out to us through any of the methods mentioned above.
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Welcome to Conduit!